Legal notice
Notation Based on the Specified Commercial Transactions Act
- Distributor
- Kyowa Co., Ltd.
- Representative person
- Shimura Kinya
- Location
- WORKING FORT Higashi Kanda, 2-10-16 Higashi Kanda, Chiyoda-ku, Tokyo 101-0031, Japan
- Tel
- 0120-415-991 (Weekdays 9:30 AM-5:00 PM JST)
- E-mail
- info@hideo-wakamatsu.com
-
Product Price
- Please check the sales price displayed on each product page.
-
Fees other than the product price
■Domestic Shipping (Japan)
- ■Bank transfer fees
If you use bank transfer, the transfer fee is borne by the customer.
■Convenience store payment fee
If you use convenience store payment, a flat convenience store payment fee of 220 yen applies.
■Shipping costs (within Japan)
Shipping is free for orders totaling 5,000 yen or more (including tax).
If the total order amount is less than 5,000 yen (including tax), additional shipping fees will apply.
【Shipping fee list】
Hokkaido: ¥1,045
Aomori, Iwate, Akita: ¥891
Miyagi, Yamagata, Fukushima: ¥759
Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi: ¥682
Niigata, Nagano: ¥803
Gifu, Shizuoka, Aichi, Mie: ¥715
Toyama, Ishikawa, Fukui: ¥990
Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama: ¥858
Hiroshima, Okayama, Shimane, Yamaguchi, Tottori: ¥1,045
Kagawa, Ehime, Kochi, Tokushima: ¥1,067
Fukuoka, Saga, Nagasaki, Oita: ¥1,056
Kumamoto, Miyazaki, Kagoshima: ¥1,056
Okinawa: ¥1,320
*For remote islands and some areas, an additional Sagawa Express relay fee will be charged.
*Even for items with free shipping, a relay fee will be added at a later date.
【Relay fee list】
●Hokkaido
Okushiri Town, Okushiri District: ¥1,320
Yagishiri (Oaza) and Teuri, Haboro Town, Tomamae District: ¥1,430
Rishiri District, Rebun District: ¥1,496
●Miyagi
Tashirohama, Oaza-Nagatohama, Oaza-Ajichihama, Ishinomaki City: ¥1,177
Oaza-Ayukawahama-Kinkazan, Ishinomaki City; Ejima, Onagawa Town, Oshika District: ¥803
Dejima, Onagawa Town, Oshika District: ¥759
Urato-Ishihama, Katsurashima, Sabusawa, Nonoshima, Honoshima, Shiogama City: ¥759
Aza-Sotohama, Ohatsudaira, Sotohata, Mawaridate, Uranohama, Isokusa, Kameyama, Tajiri, Omukai, Takai, Nagasaki, Nakayama, Asane, Mitsusakuhama, Yokonuma, Komagata, Yogai, Kesennuma City: ¥770
●Yamagata
Tobishima, Sakata City: ¥814
●Tokyo
Oshima: ¥1,804
Toshima: ¥1,870
Niijima, Mikurajima: ¥1,947
Kozushima: ¥2,233
Miyakejima: ¥2,376
Hachijojima: ¥2,739
Aogashima: ¥2,376
Torishima, Minami-Torishima: ¥1,694
Chichijima, Ogasawara Village: ¥2,387
Hahajima, Ogasawara Village: ¥3,267
●Aichi
Sakushima, Isshiki-cho, Nishio City: ¥605
Himakajima, Shinojima, Minamichita Town, Chita District: ¥1,210
●Mie
Toshicho, Sugashimacho, Kaminashimacho, Sakatecho, Momotoricho, Toba City; Watarakanojima, Isobecho, Shima City: ¥330
●Shizuoka
Hatsushima, Atami City: ¥1,705
●Ishikawa
Hegurajima, Amamachi, Wajima City: ¥495
●Niigata
Sado City; Awashimaura Village, Iwafune District: ¥1,100
●Hyogo
Ieshima-cho, Himeji City: ¥1,320
Nushima: ¥2,739
●Shimane
Oki District: Nakanoshima (Amashima), Nishinoshima, Chiburijima: ¥990
●Hiroshima
Ninoshima-cho, Minami-ku, Hiroshima City: ¥990
Miyajima-cho, Hatsukaichi City: ¥660
Hashirijima-cho, Fukuyama City: ¥1,100
Osakikamijima-cho, Toyota District: ¥770
Momoshima-cho, Onomichi City: ¥1,100
Sagiura-cho, Mihara City: ¥330
Misumijima, Kure City: ¥550
Oaza-Itsukushima, Toyohama-cho, Kure City: ¥550
●Okayama
Maejima, Kojima, Otafujima, Setouchi City; Kitagishima, Shiraishijima, Manabeshima, Tobishima, Takashima, Mushimashima, Zushima, Kakuishima, Kasaoka City: ¥990
Inujima, Okayama City: ¥770
Ishima, Tamano City: ¥660
●Yamaguchi
Noshima, Hofu City; Katsurashima, Iwakuni City; Ozushima, Shunan City; Komizunasejima, Omizunasejima, Ushima, Hikari City: ¥440
Heigun, Yanai City: ¥1,133
Iwaishima, Yashima, Kaminoseki Town, Kuma District; Umashima, Tabuse Town; Sagojima, Hirao Town; Mishima, Oshima, Aishima, Hagi City: ¥550
Kasasajima, Maejima, Ukishima, Tachibanajima, Suo-Oshima Town, Oshima District: ¥660
Mutsurejima, Futoijima, Shimonoseki City: ¥660
Kurokamishima, Shunan City: ¥330
●Kagawa
Ogicho, Megicho, Takamatsu City: ¥550
Shodoshima, Shodoshima Town: ¥583
Teshima-Karato, Ieura, Ieura-Suzuri, Tonosho Town, Shozu District: ¥1,100
Teshima-Ko, Tonosho Town, Shozu District: ¥1,450
Tateishi, Enoura, Kamanokoshi, Koro, Aoki, Iji, Mora, Hiroshima-cho, Marugame City: ¥550
Kodeshima, Hiroshima-cho, Marugame City: ¥660
Naoshima Town, Kagawa District: ¥1,100
Teshima-cho, Marugame City: ¥660
Honjima-cho (Honjima), Honjima-cho (Ushima), Marugame City: ¥517
Tadotsu Town, Nakatado District: ¥2,310
Yoshima, Koyoshima, Hitsuishijima, Iwagurojima, Yoshima-cho, Sakaide City: ¥660
Yoshima-cho (Keihan Fisherman's Wharf): ¥2,013
Ibuki-cho, Kanonji City: ¥748
Awashima, Shishijima, Takuma-cho, Mitoyo City: ¥462
●Ehime
Kadotacho, Yuracho, Tomaricho, Nakajima, Nogutsuna, Mutsuki, Motonuwa, Kaminuwa, Tsuwaji, Futagami, Matsuyama City: ¥2,255
Kushima, Hyakkanoura, Uwajima City; Kamijima Town, Ochi District: ¥2,255
Aijima, Matsuyama City: ¥1,584
Hiburijima, Toshima, Kashima, Uwajima City: ¥880
Takegashima, Tsushima-cho, Uwajima City: ¥913
Omishimacho, Yoshiumicho, Hakatacho, Miyakubocho, Sekizen, Kamijimacho, Imabari City: ¥660
Oshima, Niihama City; Oshima, Yawatahama City: ¥330
Aoshima, Nagahama-cho, Ozu City: ¥3,300
●Kochi
Okinoshima, Sukumo City: ¥330
●Tokushima
Ishimacho, Anan City; Dewajima, Mugi Town, Kaifu District: ¥880
●Kumamoto
Yushima, Oyanomachi; Goshoura-cho, Amakusa City: ¥660
●Nagasaki
Takashimacho, Nagasaki City; Matsushima, Osetocho, Saikai City: ¥825
Ikeshimacho, Nagasaki City; Iki City; Tsushima City: ¥990
Goto City; Ojika Town, Kitamatsuura District; Shin-Kamigoto Town, Minamimatsuura District; Ukumachi, Sasebo City: ¥1,100
Kuroshima, Sasebo City: ¥550
Takushimacho, Hirado City: ¥753
Oshima-mura, Hirado City: ¥880
Takashimacho, Imafukucho, Hoshikacho, Matsuura City: ¥770
●Kagoshima
Nishinoomote City; Nakatane Town, Minamitane Town, Yakushima Town, Kumage District: ¥2,640
Mishima Village, Toshima Village, Kagoshima District: ¥1,320
Kashimacho, Sato-Satomachi, Kamikoshikicho, Shimokoshikicho, Satsumasendai City: ¥1,430
Nagashima Town, Izumi District: ¥880
Amami City; Tatsugo Town, Uken Village, Yamato Village, Setouchi Town (excluding Kakeromajima), Tokunoshima Town, Amagi Town, Isen Town, Yoron Town, Kikai Town, Oshima District: ¥3,696
Kakeromajima, Setouchi Town, Oshima District: ¥4,059
China Town (Okinoerabujima), Wadomari Town (Okinoerabujima), Oshima District: ¥3,696
●Miyazaki
Shimaura-cho, Nobeoka City: ¥550
●Oita
Takamatsuura, Hyugadomariura, Shiochiura, Tsurumi-Oshima, Saiki City: ¥330
Kuboura, Ishimaura, Moroshiroura, Araajiroura, Katagamiura, Saiki City: ¥275
Tsurumi Oaza-Oshima, Saiki City: ¥440
Oaza-Hotojima, Tsukumi City: ¥671
Himeshima Village, Higashikunisaki District: ¥187
●Saga
Kashiwajima, Karatsu City; Ogawajima, Yobukocho: ¥275
Chinzei-cho; Mukaijima, Hizen-cho: ¥385
●Okinawa
Okinawa Main Island: ¥2,915
Tsukenjima, Uruma City: ¥3,960
Kudakajima, Chinen, Nanjo City: ¥3,091
Kitadaito Village, Minamidaito Village, Shimajiri District: ¥6,875
Aguni Village, Shimajiri District: ¥3,850
Tokashiki Village, Zamami Village, Tonaki Village, Shimajiri District: ¥3,630
Kumejima Town, Shimajiri District: ¥6,765
Iheya Village, Shimajiri District: ¥3,740
Izena Village, Shimajiri District: ¥4,840
Ishigaki City: ¥6,105
Iriomote Island: ¥5,555
Aza-Takana, Aza-Furumi, Aza-Haeminokuchi, Aza-Haemi, Aza-Uehara, Aza-Iriomote, Aza-Sakiyama, Taketomi Town, Yaeyama District: ¥5,555
Aza-Kohama, Aza-Taketomi, Aza-Kuroshima, Aza-Aragusuku, Aza-Hatoma, Aza-Hateruma, Taketomi Town, Yaeyama District: ¥6,435
Yonagunijima, Yaeyama District: ¥6,600
Miyakojima City, Miyako District: ¥5,995
Tarama Village, Miyako District: ¥6,545
Shimoji-Kurima, Miyakojima City: ¥6,270
Ie Village, Kunigami District: ¥5,005
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■Shipping to Taiwan
Shipments to Taiwan are sent via Japan Post EMS (International Express Mail).
The shipping fee is determined by the total weight after packaging, including the products and packing materials.
*Please confirm the final shipping fee shown on the checkout screen.Weight Shipping Fee Up to 500 g ¥1,450 Up to 600 g ¥1,600 Up to 700 g ¥1,750 Up to 800 g ¥1,900 Up to 900 g ¥2,050 Up to 1.0 kg ¥2,200 Up to 1.25 kg ¥2,500 Up to 1.5 kg ¥2,800 Up to 1.75 kg ¥3,100 Up to 2.0 kg ¥3,400 Up to 2.5 kg ¥3,900 Up to 3.0 kg ¥4,400 Up to 3.5 kg ¥4,900 Up to 4.0 kg ¥5,400 Up to 4.5 kg ¥5,900 Up to 5.0 kg ¥6,400 Up to 5.5 kg ¥6,900 Up to 6.0 kg ¥7,400 Up to 7.0 kg ¥8,200 Up to 8.0 kg ¥9,000 Up to 9.0 kg ¥9,800 Up to 10.0 kg ¥10,600
*When multiple products are ordered, they will generally be shipped together as a single shipment. However, certain large items such as suitcases may be shipped separately per item due to size and weight constraints. In such cases, a shipping fee may be charged for each package.
- ■Customs duties & import taxes
For shipments to Taiwan, the product prices and the shipping fees paid on this online store do not include the following costs that may be incurred upon import into Taiwan:
- Customs duties
- Import taxes
- Other taxes
- Customs clearance fees
If these costs are incurred, they are the responsibility of the customer receiving the goods. Tax rates and whether taxes apply vary depending on the product details and purchase amount. For details, please contact Taiwan customs or other relevant authorities.
-
Payment method
- 【Orders from within Japan】
The following payment methods are available:
【Credit card payment】
【Settlement at convenience stores (prepaid)】
【Rakuten Pay】
【PayPay】
【Bank transfer (prepaid)】
【Bank transfer】
Bank details: Mitsubishi UFJ Bank, Odenmacho Branch, Current Account 2290781, Account name: Kyowa Co., Ltd. (カ)キヨウワ)
*The transfer fee is borne by the customer.
Please transfer the amount to the specified account within 10 days after your order is confirmed.
If payment cannot be confirmed within 10 days, your order may be cancelled.
【Settlement at convenience stores】
Please make payment within 10 days after confirming your order.
After ordering, you will receive an email with your payment details, so please check it before making payment.
If payment cannot be confirmed by the deadline, your order may be cancelled.
- 【Orders from Taiwan】
If you would like your order shipped to Taiwan, please place your order directly through the HIDEO WAKAMATSU official online store.
Customers in Taiwan can place orders and make payments directly through this online store without going through Buyee.
Purchase & Payment: HIDEO WAKAMATSU Official Online Store
Shipping: Direct shipment from Japan to Taiwan
Shipping Method: Japan Post EMS
Inquiries: HIDEO WAKAMATSU Official Online Store
Please check the checkout screen during the purchase process for the available payment methods.
- 【Credit card payment】
Please select credit card payment when placing your order and enter the required information.
A notification email regarding credit card payment authorization is sent upon confirmation of payment completion from Degica Inc. KOMOJU (no-reply@komoju.com). Please configure your email settings in advance to ensure you can receive messages from this address.
The debit date is determined by your credit card company's terms.
This site uses an online payment service, and communication is encrypted via SSL.
Depending on the screening by your credit card company, your card may not be accepted.
An "Identity Authentication" screen from your credit card company may appear before your order processing is complete. For details on identity verification, please contact your card issuer.
Credit cards not registered in your own name cannot be used.
Credit card transaction receipts are not issued for online payments. Please check the statement issued by your card company or their online statement service for usage details.
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Delivery time
- 【Shipping within Japan】
【Bank transfer】
Once your order has been confirmed, please transfer the amount to the specified account within 10 days.
Products will be shipped within 4 business days after payment is confirmed.
Please bear the transfer fee yourself.
Please note that if payment is not received within 10 days, your order will be cancelled.
【Settlement at convenience stores】
Please make payment within 10 days after confirming your order.
Once we have confirmed your order, you will receive an email with your payment details, so please check it before making payment.
Products will be shipped within 4 business days after payment is confirmed.
Please note that if payment is not confirmed by the deadline, your order will be canceled.
- 【Shipping to Taiwan】
After your order and payment are confirmed, we will prepare the items for shipment and dispatch them from Japan to Taiwan via EMS.
Delivery after shipment typically takes approximately a few days to one week.
However, delivery times may vary due to the following factors:
- Customs clearance procedures in Taiwan
- Delivery area
- Public holidays in Japan or Taiwan
- Peak periods such as the year-end and New Year holidays
- Weather conditions and natural disasters
- Air freight operations
- Other circumstances of the shipping carrier
*We do not accept requests for specific delivery dates or times.
After your order ships, we will send you a shipping confirmation email containing the tracking number.
- 【Products eligible for shipping to Taiwan】
Direct shipping to Taiwan is available only for products that meet EMS size and weight restrictions and are designated as eligible for Taiwan shipping on this online store.
Main EMS restrictions:
Depending on the product size, weight, or combination of items, direct shipping to Taiwan may not be available.Item Limit Maximum weight 30 kg Maximum length 1.5 m Combined length and girth Within 3 m
Please check the product page and the checkout screen to confirm whether shipping to Taiwan is available for a given item.
- Changes to Your Order & Cancellations
- 【Changes to your order / delivery address】
If you wish to change products, quantities, or the delivery address after placing your order, please contact us as soon as possible.
Depending on the status of shipment preparation, we may not be able to accommodate changes to your order.
As a general rule, changes cannot be accepted once the shipping process is complete.
If we are unable to deliver your order due to errors in the delivery address, name, phone number, or other information you provided, you may be responsible for the shipping costs required for reshipment.
【Cancellations】
If you wish to cancel your order, please contact us before the order is shipped.
Depending on the status of shipment preparation, cancellations may not be possible even before shipment.
As a general rule, cancellations made after shipment will be handled as returns.
- Returns and Exchanges
- Upon receipt of your order, please promptly check the contents and condition of the products.
We take every precaution to ensure the quality of our products. However, in the unlikely event of incorrect quantities, wrong items, or defective products, we will promptly replace them with proper items.
Please contact us using the contact information below or via our inquiry form.
【Returns and exchanges due to customer preference】
Returns or exchanges due to customer preference are accepted only for unused items, and only if you contact us within one week of the product's arrival.
Please contact us within one week of the product's arrival, and return the item only after receiving our confirmation of return approval.
Returns or exchanges cannot be accepted once more than one week has passed since the product's arrival.
If you would like an exchange, please place a new order for the desired item after completing the return procedure.
【Returns and exchanges from Taiwan】
Returns and exchanges from Taiwan are generally governed by the return and exchange policy of the HIDEO WAKAMATSU official online store.
For returns or exchanges due to customer preference, the following costs are the responsibility of the customer:
- International return shipping from Taiwan to Japan
- Customs duties and import taxes
- Customs clearance fees
- Other costs associated with the return
【Refunds】
Refunds will be processed after we confirm the arrival and condition of the returned item.
For refunds made via bank transfer, the refund amount will be the product price minus the transfer fee.
Fees incurred at the time of payment, such as convenience store payment fees and bank transfer fees, may not be refundable.
【Items that cannot be returned】
Returns or exchanges cannot be accepted in the following cases:
●Products personalized with initials, names, etc.
●Products that have been used
●Products with removed tags
●Products soiled or damaged due to causes attributable to the customer
●Products lost due to causes attributable to the customer
●Products for which more than one week has passed since arrival
●Products returned without prior notification
【Damaged or incorrect deliveries】
If damage is found upon the product's arrival, or if you receive a product different from the one you ordered, please contact us as soon as possible.
For verification purposes, you may be asked to provide the following photographs:
- Photograph of the entire product
- Photograph of the damaged area
- Photograph of the shipping box
- Photograph of the shipping label
If damage or incorrect shipment attributable to our store is confirmed, we will advise you on the appropriate course of action, such as an exchange, reshipment, or refund. The required shipping costs will be borne by our store.
Please retain the product and all packaging materials until the resolution method has been determined.
【If your order does not arrive】
If your order does not arrive within the normal expected delivery period after shipment, please first check the delivery status using the tracking number provided in the shipping confirmation email.
If loss during transit is suspected, we or the shipping carrier will conduct an investigation into the delivery status. After reviewing the investigation results, we will advise you on the appropriate course of action, such as reshipment or a refund, as necessary.
【Reshipment】
If a package is returned to us due to customer-related reasons such as those listed below, you may be responsible for the shipping costs and other fees required for reshipment:
- Incorrect entry of the delivery address
- Extended absence
- Refusal of delivery
- Failure to complete customs clearance procedures
- Failure to pay customs duties, import taxes, etc.
- Other circumstances preventing delivery attributable to the customer
If you would like your order reshipped, please contact us.
【Contact address】
Kyowa Co., Ltd. - Kyowa Brand Official Website Department
TEL: 0120-415-991 (Weekdays 9:30 AM-5:00 PM)
E-mail: info@hideo-wakamatsu.com
Inquiries regarding direct shipping to Taiwan are also accepted via the inquiry form on the HIDEO WAKAMATSU official online store.
Supported languages: Japanese / Traditional Chinese
【Return address】
Kyowa Co., Ltd. Logistics Center - Kyowa Brand Official Website Returns Department
512 Kirigasaku, Noda-shi, Chiba 270-0213, Japan
- Shipping to Regions Outside Taiwan
- For shipping to regions outside Taiwan, please use the Buyee cart as a general rule.
For ordering, shipping, shipping fees, customs duties, returns, exchanges, cancellations, and other details, please refer to "International Shipping Outside Taiwan - How to Shop with the Buyee Cart" and Buyee's terms of use.
- Please Note
- *The color of the product may differ slightly depending on your browser, display, and other environment settings.
*Shipping terms, fees, eligible products, delivery methods, and other details are subject to change.
*When placing your order, please refer to the latest information displayed on the product page and the checkout screen.