Yes, this is possible.
After placing your order, please contact us through the inquiry form below to request your preferred delivery date and time:
(https://hideo-wakamatsu.com/pages/contact)
When submitting your request, please be sure to include the required information, such as your order number and the name used for the order, along with your desired delivery date and time.
Once we have confirmed availability, we will contact you to let you know whether your request can be accommodated.

【Available Delivery Time Slots】
Morning / 12:00–14:00 / 14:00–16:00 / 16:00–18:00 / 18:00–20:00 / 19:00–21:00

*Please note that delivery time slot selection may not be available in some areas, depending on the destination.
In addition, delivery delays may occur due to severe weather, natural disasters, or other unforeseen circumstances, even if a delivery date and time have been specified.

Orders for which the payment deadline has expired will be automatically canceled by our system.
Please place a new order.
Please note that we are unable to extend the payment deadline due to system limitations.

Payment will be processed at the time your order is completed.
The charge date depends on your credit card issuer’s billing cycle.
For details, please contact your credit card issuer directly.

We apologize for the inconvenience, but due to the protection of personal information, we are unable to determine the exact reason for a credit card error.
When an error occurs, an alphanumeric code (error code) will be displayed on the page. Please make a note of this code and contact your credit card issuer directly for further assistance.

If you encounter an error, we also kindly ask you to consider using an alternative payment method (Rakuten Pay, PayPay, convenience store payment, or bank transfer).

We apologize for the inconvenience, but to change the payment method, we will need to cancel your current order and ask that you place a new one.
If you would like to request a cancellation, please contact us through the inquiry form below.
Inquiry form: https://hideo-wakamatsu.com/pages/contact

We apologize for the inconvenience, but to change an item after your order has been confirmed, we will need to cancel your current order and ask that you place a new one.
If you would like to request a cancellation, please contact us through the inquiry form below.
Inquiry form: https://hideo-wakamatsu.com/pages/contact

Yes, we offer gift wrapping.
Please add the gift wrapping item (product page URL) to your cart together with the item you wish to have wrapped, and place your order at the same time.
*Please note that large items such as suitcases are not eligible for gift wrapping.

Cancellations are possible before the item is shipped.
If you would like to request a cancellation, please use the inquiry form below and provide your order number, along with the reason for your cancellation.
Inquiry form: https://hideo-wakamatsu.com/pages/contact

We sincerely apologize for the inconvenience. We will address this issue promptly.
Please contact us through the inquiry form below and provide details of the incorrect item.
Inquiry form: https://hideo-wakamatsu.com/pages/contact

All products undergo thorough inspection before shipment. However, in the unlikely event that a product is defective, we will offer a return or replacement.
Please contact us through the inquiry form below within one week of receiving the product.
Inquiry form: https://hideo-wakamatsu.com/pages/contact

Please note:
*If you purchased the product at a physical store, please contact the store directly.
*Products that have been used are not eligible for return or exchange.

Returns due to customer preference are accepted only for new, unused, and unopened items.
Please note that return shipping costs are the responsibility of the customer.
If you would like to request a return, please contact us through the inquiry form below.
Inquiry form: https://hideo-wakamatsu.com/pages/contact

Requests for changes made for customer convenience are accepted only for new, unused, and unopened items.
In such cases, we ask that you return the item first, and then place a new order for the desired product.
If you wish to request a return, please contact us in advance via through the inquiry form below.
Inquiry form: https://hideo-wakamatsu.com/pages/contact
Please note that return shipping costs are the responsibility of the customer.

Orders with a total purchase amount of ¥5,000 or more qualify for free shipping
(*excluding certain items).
For orders with a total purchase amount of less than ¥5,000, a shipping fee will be charged separately.
For more details, please refer to the following page:
https://hideo-wakamatsu.com/policies/legal-notice

Please note that deliveries to Okinawa Prefecture, as well as certain remote areas and islands, will incur an additional remote area surcharge, regardless of the order total.
For details regarding the surcharge, please refer to the following page:
https://hideo-wakamatsu.com/policies/legal-notice

For deliveries to Okinawa Prefecture, as well as certain remote areas and islands, an additional remote area surcharge will apply separately from the standard shipping fee, as listed below.
(This surcharge applies even if the total order amount is ¥5,000 or more.)
Please note that the remote area surcharge will not be reflected in the shipping fee shown at checkout.
After we review your order, we will send you a “Remote Area Surcharge Information Email” and a “Remote Area Surcharge Payment Request Email” separately.
Please review these emails and complete payment for the remote area surcharge, or for the total amount including the surcharge.
*Even if you order items that qualify for free shipping, the remote area surcharge will still be charged separately.
*For customers using convenience store payment or bank transfer:
Please note that a handling fee is charged each time you make a payment.
We recommend waiting for the email confirming the total amount including the remote area surcharge, and then making a single payment for the full amount (product price plus surcharge).
Within 2–3 business days from the order date, we will send you the Remote Area Surcharge Information Email and the Remote Area Surcharge Payment Request Email.
For details regarding the remote area surcharge, please refer to the following page:
https://hideo-wakamatsu.com/policies/legal-notice

A order confirmation email is automatically sent when your order is successfully completed.

If you do not receive the email, the possible reasons may include the following:
・The email may be blocked by your email provider’s or email software’s security settings
・The email address entered may be incorrect
・The email may be blocked by your security or antivirus software
・The email may have been filtered into a spam, junk, or other folder due to your email settings
・Your mailbox on the server may be full
Please review your email settings and check that you are able to receive emails from us.

If you still do not receive the email after checking the above, please contact us through the inquiry form below and let us know that you have not received the email:
Inquiry form: https://hideo-wakamatsu.com/pages/contact

If you wish to change your email address, please contact us through the inquiry form below and let us know your request.
Inquiry form: https://hideo-wakamatsu.com/pages/contact

At the HIDEO WAKAMATSU Official Online Shop, we do not include receipts, delivery slips, or any other documents showing the purchase amount with your order.
If you would like a receipt, please let us know when making your purchase by contacting us through the inquiry form below.
Please note that the receipt cannot be shipped together with the product.
Inquiry form: https://hideo-wakamatsu.com/pages/contact

If the person placing the order resides or is staying overseas and wishes to have the items shipped internationally, purchases can be made using the Buyee cart.
(Please note that the United States and Hong Kong are excluded.)

Delivery to hotels or other accommodations within Japan during your stay is available.
Please note that this service is limited to cases where your stay period is confirmed with no possibility of cancellation, and where the hotel or accommodation has agreed to accept and receive your package.

A top-opening suitcase allows you to access your belongings while the suitcase remains upright, making it easy to organize your items even in tight or limited spaces.
HIDEO WAKAMATSU’s top-opening suitcases are especially recommended for travelers who want to improve travel efficiency or need to organize their luggage quickly.

・Frequently used items can be taken out smoothly, making packing and unpacking easy at airports and hotels
・Easy to open even in narrow spaces, ensuring comfort in small hotel rooms or onboard aircraft

At HIDEO WAKAMATSU, we offer a wide selection of convenient top-opening suitcases designed to make your travels more comfortable.

We recommend choosing a suitcase based on the length of your trip and your mode of transportation.

Carry-on size (up to 40L):
Ideal for short trips or business travel of 1–3 nights.
There is no need to check in your luggage, allowing for smooth and efficient travel.

Medium size (41L–60L):
Suitable for trips of 3–5 nights.
A reliable choice for travelers who plan to purchase souvenirs or carry more belongings.

Large size (61L and above):
Perfect for long trips of 5 nights or more or family travel.
Offers ample space to pack bulky winter clothing with ease.

Choosing a model with an expandable function is also convenient, as it allows you to adjust the capacity if you acquire more items during your return trip.
Please note that carry-on size regulations vary by airline and route, so we recommend checking the requirements in advance.

For long trips or extended business travel, both size and functionality are key considerations.
For trips or business travel of 5 nights or more, we recommend a large-size suitcase (67.5L or larger) with durable wheels, an expandable function, and multiple interior compartments for efficient organization.

Because fabric suitcases are primarily constructed from resin and textile materials, they are often lighter than hard-shell cases, making them easier to carry and handle.
Their lighter weight also allows for more flexibility with airline weight limits.

Since the fabric has a slight flexibility, it can accommodate changes in packing volume, making it easier to handle situations where your luggage increases during business trips or travel.
In addition, the fabric acts as a cushion, helping to reduce impact and protect the contents inside.

Many fabric suitcases feature external zippered pockets, allowing quick access to items such as tickets, chargers, and documents.
The softer material can also help reduce vibration noise, making the suitcase feel quieter while moving.

For most airlines, the general carry-on luggage guidelines are as follows:
・The total of the three dimensions must be within 115 cm
　(approximately 55 × 40 × 25 cm)
・Weight limits typically range from 7 to 10 kg, depending on the airline
Please note that low-cost carriers (LCCs) and international flights may have different requirements.
Be sure to check the baggage policy of your airline in advance.
HIDEO WAKAMATSU suitcases are designed to be lightweight, making it easier to stay within weight limits and ideal for short business trips and travel.

After use, please wipe your suitcase with a soft cloth and store it in a place away from direct sunlight, high temperatures, and humidity.
Clean dirt from the wheels and handle, and applying a small amount of lubricant occasionally can help extend their lifespan.
Even if the suitcase is not used for a long period, we recommend moving it from time to time to check and maintain the moving parts.
At HIDEO WAKAMATSU, our suitcases are designed for long-term use, but regular care can further extend their durability and lifespan.

Clarino® is the world’s first artificial leather material.
It is highly resistant to scratches, durable, and designed for long-lasting use, which is why it is commonly used in school bags and backpacks, offering reliability and peace of mind.
Clarino® is lightweight and flexible, with excellent surface strength and water resistance, making it suitable even for rainy days.
If it gets wet or dirty, it can be cleaned relatively easily.
This material is highly recommended for those who want to use their bags for a long time.

Service is available only if the repair item can be sent and received within Japan and the repair fee can be paid in Japan.
If you would like to inquire about repair availability, estimated repair time, or a cost estimate, please contact us through the Repair & Lock inquiry form below:
https://hideo-wakamatsu.com/pages/repair_contact

HIDEO WAKAMATSU suitcases come with a 1-year manufacturer’s warranty from the date of purchase.
During the warranty period, eligible defects will be repaired free of charge.
*Repair services are available within Japan only.
*Some models come with a 3-year or 5-year warranty.
*Please note that certain items, such as sale products, may not be covered by the warranty.
For details on the warranty period applicable to each product, please be sure to check the “Warranty Period” stated on the product page or the information provided on the warranty tag included with the product.

Repair service is available even after the warranty period has expired.
*Repairs are available within Japan only.
In such cases, repairs will be provided for a fee; however, we offer a free estimate in advance, so please feel free to contact us first.
To request a repair, please submit your request through the Repaire & Lock inquiry form below:
https://hideo-wakamatsu.com/pages/repair_contact
*Please note that if replacement parts have been discontinued, or depending on the extent and nature of the damage, we may not be able to accept your repair request. Thank you for your understanding.

Even if you do not have a warranty card, paid repair service is still available.
*Repairs are available within Japan only.
Repairs will be provided for a fee, but we offer a free estimate in advance, so please feel free to contact us first.
To request a repair, please submit your request through the Repaire & Lock inquiry form below:
https://hideo-wakamatsu.com/pages/repair_contact
*Please note that if replacement parts have been discontinued, or depending on the extent and nature of the damage, we may not be able to accept your repair request. Thank you for your understanding.

We sincerely apologize, but the warranty card cannot be reissued.
Please keep your warranty card and your purchase receipt in a safe place to avoid losing them.

For items purchased online, such as through our online shop, a receipt or invoice is not issued.
In place of a receipt, the following can be used as proof of purchase:

・An email confirming shipment
・A screenshot of your order history
・Verification through inquiry with our customer support

In all cases, the original warranty card is still required, so please keep it in a safe place.

Yes, HIDEO WAKAMATSU suitcases can be repaired.
To ensure long-lasting use, our trained specialists perform repairs and replacements of major components such as wheels, handles, and zippers at our domestic logistics center in Japan.
*Repairs are available within Japan only.

Please attach photos of the damaged area along with the product name and submit your request through the Repaire & Lock inquiry form below:
https://hideo-wakamatsu.com/pages/repair_contact
Repairs are free of charge if the item is within the warranty period.

From the time we receive your item until it is returned, repairs generally take about 2 to 3 weeks.
Please note that we are unable to accept repairs during long holidays, such as the year-end and New Year period.
Repair times may take longer depending on the details of the repair or the availability of replacement parts.
For deliveries to remote islands or distant locations, additional time may be required for shipping.

The repaired item will be shipped via cash-on-delivery (Sagawa Express), so please pay the repair fee upon delivery.

We do not sell parts individually.
This is because we cannot guarantee the quality or durability if repairs are carried out by customers themselves or by external shops.
Even if you attempt repairs using commercially available wheels or parts, we cannot ensure proper functionality.
For repairs, our specialized staff at our logistics center in Chiba Prefecture will responsibly handle all replacements and repairs.
We offer free estimates in advance, so please feel free to contact us first.
You can submit a repair request here: https://hideo-wakamatsu.com/pages/repair_contact

Customers are responsible only for the one-way shipping cost when sending their items for repair.
The return shipping cost after the repair has been completed will be covered by us. Shipping fees may vary depending on your location, the size of your suitcase, and the courier you use. Please check with your courier for the exact cost.

If your suitcase is damaged at the airport, first report it to the airline and obtain a Damage Report. Please be sure to check your luggage for any issues before leaving the airport.
After reporting, you can claim compensation through your travel insurance, credit card insurance, or the manufacturer’s warranty. Coverage and procedures vary by airline and insurance provider, so please contact them directly.

First, please contact us regarding repairs or keys through the Repaire & Lock inquiry form: https://hideo-wakamatsu.com/pages/repair_contact.
If it is confirmed that the item cannot be repaired, a certificate of irreparability can be issued. (Please note that a fee is required for issuing the certificate.)

We’re sorry, but we cannot repair suitcases from other brands. Each manufacturer uses different parts and materials, so we are only able to service HIDEO WAKAMATSU suitcases.
For repairs, please contact the store where you purchased your suitcase or the manufacturer of your suitcase brand.

We do not provide a warranty for business bags or other non-suitcase products.
If repair parts are available, repairs may be possible for a fee. We do not sell parts separately.
If you would like to request a repair, please contact us through the Repaire & Lock inquiry form below: https://hideo-wakamatsu.com/pages/contact.
Your bag will be received by our repair department, repaired by our staff, and then returned to you.

Once your payment is confirmed, we will mail the keys. Delivery usually takes about 1 to 2 weeks.

The key number is a three-character alphanumeric code printed on the lock of your suitcase.
For example: "J19" or "901".
Please note: Codes like "TSA00○" are not key numbers.
When placing an order or making an inquiry, be sure to check the three-character number printed on the lock.

All HIDEO WAKAMATSU suitcases come equipped with a TSA-approved lock.
The keyhole next to the dial is for TSA inspection purposes only. Airport TSA officers can open it using a special master key if a security check is required. No key is provided for customer use.
You can use your suitcase normally by setting your own dial combination. There is no need to worry about losing a key.

For security reasons, there is no way to unlock a dial lock other than aligning it to the set combination.
You will need to try each number from 000 to 999 sequentially. Normally, it takes about 15–20 minutes to unlock the suitcase even if all combinations are checked.
When resetting the combination, you must first identify the current code.

If you have any questions, please contact us through the Repaire & Lock inquiry form: https://hideo-wakamatsu.com/pages/repair_contact
Our dedicated staff will assist you.

A TSA lock is a security lock approved by the U.S. Transportation Security Administration (TSA). When checking luggage at airports in the United States (including Hawaii), TSA officers can open the lock using a master key for inspection, which helps prevent your suitcase from being damaged.
TSA locks are essential for travel to the U.S. and are also a convenient feature for other international trips. Most HIDEO WAKAMATSU suitcase models come with a TSA lock as standard, allowing you to travel internationally with confidence while keeping your belongings secure.