About business days

Online shopping on our website allows you to place orders 24 hours a day.
Please note that we are closed on Saturdays, Sundays, public holidays, and the end-of-year and New Year holidays, so there may be a slight delay in processing orders before and after those days.
Orders and inquiries received during the holidays will be responded to sequentially from the next business day.

About Listed products

The product specifications listed on this website are subject to change without notice due to improvements.
Although we take great care in displaying the color of our products, the actual color may differ slightly depending on monitor settings of your PC or smartphone.
We appreciate your understanding in advance.

About the listed price

This website uses the following expressions in reference to the "display of total consumption tax," which has been mandatory since April 2004.

Total amount displayed: 00,000 yen

The billing amount is calculated as follows.

*For shipping to regions outside Taiwan, please use the Buyee cart as a general rule. For details, please see "International Shipping Outside Taiwan - Buyee Cart Order Process".

Ordering & Payment

If you would like your order delivered to Taiwan, please order directly from the HIDEO WAKAMATSU official online store.
You can complete the entire process from ordering to payment on our online store.

Purchasing & Payment: HIDEO WAKAMATSU official online store
Shipping: Direct shipping from Japan to Taiwan
Shipping Method: EMS
Inquiries: HIDEO WAKAMATSU official online store

*For shipping to regions outside Taiwan, please use Buyee as a general rule.

Credit Card Payment

Credit card payments are processed in JPY (Japanese yen).
A notification email regarding credit card payment authorization will be sent when your payment is confirmed.
This email is sent from Degica Co., Ltd. KOMOJU (no-reply@komoju.com), so please configure your email settings in advance to ensure you can receive mail from this address.
The payment will be automatically debited from your designated account in accordance with your card membership agreement.
When ordering, please select credit card payment and enter the required information.

Payment methods: Lump-sum payment, revolving payment, installment payment (3 installments)
Payment date: The settlement date of your credit card company.

Our website uses an online payment service. All transmitted information, including credit card numbers, is protected by SSL, the internet standard encryption protocol, ensuring a high level of security. Please shop with confidence.
*Please note that depending on the results of the screening, authorization may not be granted by your card company.

An "identity verification screen" may be displayed by your credit card company before your order is processed. This is a security service designed to confirm that the card is being used by the cardholder and to protect you. If you do not know your identity verification password, please contact your card issuer using the information on the back of your card.

Credit cards not in your own name cannot be used.
Please check your credit limit with your card company in advance. Since payments are made online, we are unable to issue credit card sales slips. The delivery note issued by us will be enclosed with your product or sent separately by mail, so please check it there. For details of your credit card usage, please check the statement from your card company or your card company's online statement service.

Shipping to Taiwan

The HIDEO WAKAMATSU official online store offers direct shipping from Japan to Taiwan for select products for customers in Taiwan.
Orders shipped to Taiwan are delivered via Japan Post EMS (International Express Mail).
Customers in Taiwan can order and pay directly through the HIDEO WAKAMATSU official online store without using Buyee.

Products Eligible for Shipping to Taiwan

Direct shipping to Taiwan is available for products that meet the EMS size and weight limits and are set as eligible for Taiwan shipping on our online store.
EMS has the following size and weight limits.

Depending on the size, weight, or combination of products, direct shipping to Taiwan may not be available.
In addition, for some large items such as suitcases, products may be shipped separately even if multiple items are ordered at the same time.
Please check the product page and the checkout screen for whether shipping to Taiwan is available.

Shipping Method

Orders shipped to Taiwan are delivered via Japan Post EMS (International Express Mail).
After your order ships, we will send you a shipping confirmation email with a tracking number.
Once shipped, you can check the delivery status through the Japan Post tracking service.

Shipping Fees

Shipping fees to Taiwan are calculated based on the weight after packaging, as follows.

*The fees above apply to EMS shipping to Taiwan.
*The actual shipping fee is determined by the weight after packaging, including the product and packing materials.
*Please check the checkout screen during the purchase process for the final shipping fee.
If you order multiple items, they will be shipped together as a general rule.
However, some large items such as suitcases may be shipped separately due to size and weight constraints.
In that case, a shipping fee may apply for each package.

Shipping & Delivery Time

Once your order is confirmed, we will prepare your items and ship them from Japan to Taiwan via EMS.
After shipment, delivery typically takes about a few days to one week.
However, delivery time may vary due to the following reasons.
- Customs procedures in Taiwan
- Delivery area
- Public holidays in Japan and Taiwan
- Peak seasons such as the year-end and New Year holidays
- Weather and natural disasters
- Flight schedules
- Other circumstances of the shipping carrier

We appreciate your understanding in advance.
*We are unable to accept requests for specific delivery dates or times.

Customs Duties & Import Taxes

Orders shipped to Taiwan are sent on the condition that customs duties, import taxes, and similar charges are borne by the recipient.
The product price and the shipping fee paid on our online store do not include the following charges that may be incurred upon import into Taiwan.
- Customs duties
- Import taxes
- Other taxes
- Customs clearance fees, etc.
If these charges are incurred, they will be the responsibility of the customer receiving the product.
Tax rates and whether taxes apply vary depending on the product contents, purchase amount, and other factors.
For details, please check with Taiwan Customs or other relevant authorities.

Customs Clearance

Documents required for shipping to Taiwan, such as invoices, are prepared by us and shipped with your order.
During import customs clearance in Taiwan, the shipping carrier or relevant authorities in Taiwan may contact you for confirmation or to request additional information.
If this happens, please follow the instructions provided by the shipping carrier or the relevant authorities.
Please note that if customs procedures take time, delivery may take longer than usual.

Changing Your Order

If you would like to change the products or quantities after placing your order, please contact us as soon as possible.
Depending on the shipping preparation status of your order, we may not be able to accept changes.
Changes cannot be made after the shipping process has been completed.

Changing the Delivery Address

If you would like to change your delivery address, please contact us before your order ships.
We may not be able to change the delivery address after the shipping process has been completed.
In addition, if a package cannot be delivered due to an incorrect delivery address, name, phone number, or other information entered by the customer, you may be responsible for the shipping costs required for reshipment.
Please double-check your delivery information before confirming your order.

Cancellations

If you would like to cancel your order, please contact us before it ships.
Depending on the shipping preparation status of your order, we may not be able to accept a cancellation even if it has not yet shipped.
Cancellations after shipment will generally be handled as returns.

Returns & Exchanges

Returns and exchanges from Taiwan are also governed by the return and exchange policy of the HIDEO WAKAMATSU official online store.
For returns due to customer reasons, the following costs incurred at the time of return may be borne by the customer.
- International return shipping costs from Taiwan to Japan
- Customs duties and import taxes
- Customs clearance fees
- Other costs associated with the return

After receiving your order, please promptly check the contents and condition of the products.
We take every precaution to ensure the quality of the products we deliver; however, in the unlikely event of a quantity error, wrong item, or defective product, we will replace it with a good item immediately. Please contact us via the contact information below or through our inquiry form (*link to the Traditional Chinese inquiry form to be added).
Returns and exchanges for customer reasons are accepted only for unused items and only if you contact us within one week of receiving the product.
Please contact us within one week of receiving the product, and send the item back after receiving our confirmation that the return has been accepted.
*We cannot accept returns more than one week after the product arrives. If you would like an exchange, please place a new order for the desired product after returning the original item.

Important Notes

For returns or exchanges due to customer reasons, the following costs are borne by the customer.
- International return shipping costs from Taiwan to Japan
- Customs duties and import taxes
- Customs clearance fees
- Other costs associated with the return

In the case of a return, we will issue a refund once we have confirmed receipt of the returned product and verified the payment. If the refund is made by bank transfer, the refund amount will be the product price minus the transfer fee.

We cannot accept returns in the following cases.
- Products personalized with initials, names, etc.
- More than one week has passed without contacting us
- Products damaged or soiled due to the customer's responsibility
- Items lost due to the customer's responsibility
- Products that have been used

Damaged Items

If damage is found when your product arrives, please contact us as soon as possible.
When contacting us, we may ask you to provide the following photos for verification.
- A photo of the entire product
- A photo of the damaged area
- A photo of the packaging box
- A photo of the shipping label

After reviewing the situation, we will let you know whether a replacement, reshipment, refund, or other resolution is available.
Please keep the product and packing materials until the resolution has been confirmed.

If Your Item Does Not Arrive

If your order does not arrive within the estimated delivery period after shipment, please first check the delivery status using the tracking number in the shipping confirmation email.
If the package is suspected to be lost in transit, we or the shipping carrier will investigate the delivery status.
Once the investigation results are confirmed, we will provide a reshipment, refund, or other resolution as needed.

Incorrect Deliveries

If you receive a product different from the one you ordered, please contact us.
If an incorrect shipment on our part is confirmed, we will cover the costs required for an exchange, reshipment, or other resolution.

Reshipping

If a package is returned to us due to customer reasons such as those listed below, you may be responsible for the shipping costs required for reshipment.
- Incorrect delivery address entered
- Extended absence
- Refusal of delivery
- Customs procedures not completed
- Customs duties, import taxes, or other charges not paid
- Other circumstances on the customer's side that prevented delivery

If you would like your order reshipped, please contact us.

Inquiries

For inquiries about direct shipping to Taiwan, please contact us through the inquiry form on the HIDEO WAKAMATSU official online store.
Supported languages: Japanese / Traditional Chinese
For inquiries about shipping to regions outside Taiwan, please contact the Buyee support desk as a general rule.

HIDEO WAKAMATSU Inquiry Form

*Shipping conditions, shipping fees, eligible products, shipping methods, and other details are subject to change without notice.
*When placing your order, please check the latest information displayed on the product page and the checkout screen.

The Buyee cart is a system for customers outside of Japan to make purchases.

What is Buyee?　（English）  （繁体字）
Simple Usage Guide　（English）  （繁体字）

STEP01

After choosing your desired items from Japanese online stores, please add them to the Buyee Cart displayed on the screen.

STEP02

Login or complete member registration for free. You can register details such as your shipping address or payment information.

STEP03

There are a variety of payment methods to pay for your items.
After payment confirmation, Buyee will purchase the item on your behalf.
Customers who would like to add an insurance plan should pay for it with the item cost.

STEP04

You will receive a notice once the item arrives at Buyee's warehouse from the store.
There are various shipping methods, so please select the shipping method that best suits your needs.
You can also select from various optional services.

STEP05

In this step, you will complete payment for the domestic shipping fee, international shipping fee, and other optional services for users who want to use them.
Domestic Shipping Fee: The fee for shipment from the Japanese store to Buyee's warehouse
International Shipping Fee: The fee for shipment from Buyee's warehouse to your specified overseas delivery location

Delivery will take a minimum of 2 days after shipping from Japan
Note: Delivery time can vary based on location and delivery method

PayPal

Select the PayPal option at the Payment Method selection screen in your My Page.
PayPal will ask users for verification before making a transaction.
After selecting PayPal as your Payment Method, please follow PayPal's instructions to verify your transaction.

Buyee will automatically charge your PayPal account the moment you win an auction bid or place a shopping order.
※Buyee will never charge you automatically unless you win an auction bid or place an order.

Additionally, under the following circumstances, Buyee will contact you after determining a price and ask you to make a payment at your convenience.
・You are at the Second Payment stage (Domestic and International Shipping, and other Fees)
・A need has arisen for an irregular payment

【Terms and Conditions】
If the country you have registered at Buyee or the country of destination for your package is different from the country registered to your PayPal account, your payment via PayPal may be rejected.
When ordering from the US, your payment may be rejected if your city, state and postal code do not match.
Fees are listed in Japanese yen, as well as the currency of the country you have registered on User Information, in your My Page.
The currency of your payments will be determined by the country of your PayPal account.
If that currency is incompatible with Buyee, your payments will be made in US dollars.
You will need to finish creating a PayPal account at their website before using it at Buyee.
⇒Sign up here

Credit Card

Select the Credit Card option at the Payment Method selection screen in your My Page.
We accept VISA, mastercard, JCB and China UnionPay.
Only credit card of ChinaUnion Pay is accepted. Debit card couldn't be used.
At the payment screen, please select your credit card type and enter the name, number and expiration date before proceeding.
All of our customers' credit card information is protected by SSL, an industry standard method of encryption, in order to secure any transmissions.

Buyee will automatically charge your credit card the moment you win an auction bid or place a shopping order.
※Buyee will never charge you automatically unless you win an auction bid or place an order.
Additionally, under the following circumstances, Buyee will contact you after determining a price and ask you to make a payment at your convenience.
・You are at the Second Payment stage (Domestic and International Shipping Fees)
・A need has arisen for an irregular payment

【Terms and Conditions】
Payments must be made in one installment.
Fees are listed in Japanese yen, as well as the currency of the country you have registered on User Information, in your My Page.
The currency of your payments will be determined by the country of issue of your credit card.
If that currency is incompatible with Buyee, your payments will be made in US dollars.
The time at which you will be billed for your fees will depend on the closing date of your credit card.
Please contact your credit card company for more information.

Alipay

Select the Alipay option at the Payment Method selection screen in your My Page.
Alipay will ask users for verification before making a transaction.
After selecting Alipay as your Payment Method, please follow Alipay's instructions to verify your transaction.

Alipay users can only make payments in Chinese Yuan.

You will need to finish creating a Alipay account at their website before using it at Buyee.
⇒Sign up here

Buyee Wallet

This payment method can only be used for bids and orders with an item value more than 900,000 yen (not including Purchase fee, etc.).
Please select Pay with Buyee Wallet when checking out.

You can deposit funds into your Buyee Wallet through Wise's money transfer service.
Please apply for a deposit in Buyee Wallet before proceeding with a transfer through Wise.
You can specify the final Japanese Yen amount to be deposited into your Buyee Wallet when transfering funds via Wise.
Please note that the exchange rate from foreign currency to Japanese yen, as well as any transfer fees, will be calculated by Wise and will be borne by the customer. Please ensure to check the details on Wise when making the transfer.
Furthermore, please be aware that there may be a delay in the funds transfer from Wise to Buyee Wallet. We recommend initiating the transfer well in advance before placing bids or making orders.

When using Buyee Wallet for bidding or placing orders, the amount will be deducted from your Buyee Wallet balance and be reflected as "Bidding / Ordering".
If you successfully win an auction or your order is accepted, the corresponding amount will be officially deducted from your balance.
However, if you are unable to win an auction or your order is not accepted, or the final price at the time of winning or purchasing is lower than the bid or order amount, the difference or the amount for the unsuccessful bid or order will be held as "On Hold" in your account.
The amount in "On Hold" status can be processed according to your preference (either adding back to the balance or issuing a refund) within 7 days. If no selection is made, the amount will be automatically added back to your Buyee Wallet balance on the 8th day.
Unused Buyee Wallet balance will be refunded through your Wise account once the automatic refund period specified during the deposit application has expired.
⇒ Click here to check the detailed usage instructions for Buyee Wallet

【Terms and Conditions】
* Buyee Wallet and other payment methods cannot be used together for one payment.
* You cannot use Buyee Wallet for the second payment (Domestic/International Shipping Fee for example), or other payments.
⇒ Click here to apply for a deposit and check the balance for Buyee Wallet

Buyee Point

* Attention
From July 1, 2021 (Japan time), Buyee points cannot be purchased or used for some customers.

Affected customers:
・Customers who newly registered as a member after the above date.
・Customers with 0 Buyee points balance as of the above date.
・Customers whose balance has become 0 points by using Buyee points after the above date.

Select Pay with Buyee Points when checking out.
Buyee Points can be purchased with a credit card starting from 500 points. The amount can be specified by 1 point.
At Buyee Points, 1 point is 1 yen.
If you do not have enough points when using Buyee Points, you can purchase additional points.

When you win an auction, the amount specified by the customer will be deducted from the balance of points automatically.
After placing a bid from until the auction ends, the points will be on hold, and your points will not be deducted unless you win the bid.

Please note that in an auction, the points on hold will not be unlocked until the auction is over.
When placing an order, points will be deducted when you send the order request.
If your purchase does not go through, your points will be returned to your balance.
When making a payment for the second payment (Domestic/International Shipping Fee for example), or other payments, you can pay with Buyee Points if necessary.

【Terms and Conditions】
Buyee Points and other payment methods cannot be used together for one payment.
Please note that you cannot purchase Buyee Points from Japan, USA or Taiwan.
When paying with a credit card, the payment currency will be determined by where the card was issued based on registered data at Buyee.
If that currency is incompatible with Buyee, your payments will be made in US dollars.
⇒Click here to purchase and check balance for Buyee Points.

Terms and Conditions for all Payment Methods

Delivery Date

After the item has arrived at our warehouse, it will be shipped to your address once you have completed payment for the package shipping costs.
The delivery time depends on the shipping method and the delivery address.
Please see our guide for an estimation of how long it may take for the delivery.

The delivery time depends on the shipping method and the delivery address. Please see our guide for an estimation of how long it may take for the delivery.
>→Click here for our Shipping Methods Guide *Shipping may take longer time depending on the state of the customs office.

Shipping Fees

Shipping fees include domestic and international shipping

This fee covers the cost of shipping from the store to Buyee's warehouse in Japan. Payment for domestic delivery is made to in advance the store by Buyee on behalf of the customer.
Domestic shipping fees vary based on the package's weight, size, origin, and shipping method. Typically, the price falls within the range of 150 yen to 1,500 yen.
As a general rule, we request that stores use a shipping method with tracking to minimize the risk of packages getting lost during transit.
If the store provides a shipping method with no tracking, we may require to switch to a shipping method with tracking.
Therefore, even "free shipping" items might require a domestic shipping fee due to a change in shipping method.
For package management purposes, we may have to process each order, even if purchased from the same store, and therefore domestic shipping charges may apply to each order.

This is the shipping fee from Buyee's warehouse to our customers.
International shipping fees are calculated based on weight and size, so we are unable to provide customers with information on international shipping fees until the item arrives at the warehouse and the weight and size are precisely determined. International shipping fees will vary depending on the shipping method used, the weight and size of the package, the shipping carrier and other factors.
Although these are merely estimates, approximate international shipping costs can be calculated using the
international shipping fee simulator. Customers considering purchasing large packages (bumpers, tires and others) might experience differences in the fees quoted in the International Shipping Fee Estimation Tool. Please also refer to the information in the Shipping Very Large Packages Guide.

This is a estimation tool for international shipping. You can check the international shipping fee and delivery time.
※The estimation tool is only a guide and does not guarantee international shipping fees.
Use the international shipping fee simulator Proceed to the international shipping quote page

About Order Cancellation, Returns, and Exchanges After Order Request

At Buyee, since we purchase items on behalf of our customer after the order request, as a general rule, orders cannot be canceled once they have been requested.
If any of the following situations apply, please follow the appropriate procedures according to the "Compensation Plan" provided by Buyee.

If there is a difference in product color, size, quantity, etc.

As a general rule, returns and exchanges at the purchaser's request are not possible.
If you have applied for the "Standard Plan" or "Inspection Plan", If it is confirmed that the store sent an item that is clearly different in size, color, quantity, etc., in principle, Buyee will provide a refund as compensation.
However, items for which the size or color of the item cannot be confirmed by tags, etc., and items for which the contents cannot be confirmed without opening the package are not eligible for compensation, as Buyee cannot determine if the item is wrong during inspection.

If there is a problem with the product

In principle, we do not accept compensation for damaged products.
If you have applied for the "Standard Plan" or "Insured Delivery Plan" and damage caused by an accident during shipping is found at the time of inspection, Buyee will, in principle, provide a refund as compensation.

In principle, we do not accept compensation for damaged products.
If you have applied for the "Standard Plan" or "Inspection Plan" and we find any obvious damage such as tears or stains upon inspection, Buyee will, in principle, provide a refund as compensation.
However, Buyee does not check the operation of the products, so malfunctions such as electrical appliances are not compensated for.

If the product is not received (loss caused by an accident during shipping)

In principle, we do not accept compensation for lost products.
If you have applied for the "Standard Plan" or "Insured Delivery Plan" and your order is found to have been lost due to an accident during shipping, Buyee will, in principle, provide a refund as compensation.