QUALITY

Choose your suitcase's design and function based on its intended use.

TSA locks are the most common type found in HIDEO WAKAMATSU suitcases. Since the 9/11 terrorist attacks, luggage checked in at US airports (including Hawaii, Guam, and Saipan) has been inspected as a counterterrorism measure. If a suitcase locked with something other than a TSA lock is suspected of containing suspicious items after an X-ray inspection, the key may be destroyed and the suitcase opened. As a result, airlines recommend against locking checked baggage. However, with a TSA lock, a special key approved by the United States Transportation Security Administration (TSA) can be inspected (unlocked) without breaking the lock, allowing you to leave it locked.

*The keyhole on the number lock type is used for emergency unlocking by airport staffs. As a result, even if a keyhole exists, no key is included.

HIDEO WAKAMATSU employs a number lock to eliminate the troubles caused by losing the key as with cylinder locks. Number locks, which can be unlocked with a number you specify, have a simple structure with no protruding parts, making them less likely to cause unexpected injuries.

How to handle TSA locks

1. Turn the dial to the unlock number.
2. Slide the unlock button in the direction indicated by the arrow to release the zipper slider and allow the zipper to open and close.

Zipper Type A

How to change the unlock number

When the product is shipped, the unlock number is set to "0-0-0".
1. Using a pointed tool, gently press the reset button next to the dial until it stops with a click sound.
2. Change the dial to the desired number.
3. Press the unlock button in the direction of the arrow in the figure. When the reset button returns to its original position, the settings are complete.
*Please note that if you press the reset button too hard, the lock may be damaged, and the reset button may not return even if you press the unlock button. In that case, please contact the store where you purchased the product. *After the change, it will no longer open with numbers other than the ones specified in Step 2. Please be careful not to forget your new unlock number. If you want to change the number again, please make sure to match the dial with the unlock number and then follow the instructions above. The reset button will not function if the unlock number is not the same.

*The keyhole in the lock is used by airport inspectors to unlock the suitcase; no key is included with this product.

Zipper Type B

After the change, it will no longer open with numbers other than the ones specified in Step 2. Please be careful not to forget your new unlock number. If you want to change the number again, please make sure to match the dial with the unlock number and then follow the instructions above. The lever will not move if the unlock number is not the same. *The lever is difficult to move to avoid malfunction. Please take care to avoid injury while moving. *When the product is shipped, the unlock number is set to "0-0-0".

*The keyhole in the lock is used by airport inspectors to unlock the suitcase; no key is included with this product.

Zipper Type C

*Even if you slide the unlock button in the opposite way, the number setting cannot be completed (the reset button will not return to its original position). Make sure to slide in the direction of the arrow.

*After the change, it will no longer open with numbers other than the ones specified in Step 2. Please be careful not to forget your new unlock number.
*If you want to change the number again, please match it with the effective unlock number at the time and then follow the steps above (you will not be able to change it unless you first match it to the unlock number).
*The keyhole in the lock is used by airport inspectors to unlock the suitcase; no key is included with this product.
*When the product is shipped, the unlock number is set to "0-0-0".
*Do not press the reset button too hard. If the reset button does not return despite pressing the unlock button, it could be stuck. In that case, please move the reset button to return it.

Zipper Type D

*Do not press the reset button too hard. If the reset button does not return despite pressing the unlock button, it could be stuck. In that case, please move the reset button to return it.
*After the change, it will no longer open with numbers other than the ones specified in Step 2. Pleae be careful not to forget your new unlock number.
If you want to change the number again, please make sure to match the dial with the unlock number and then follow the instructions above. The reset button will not function if the unlock number is not the same.
*When the product is shipped, the unlock number is set to "0-0-0".

Frame Type

How to lock

To close the lock, hook the top of the lock onto the frame body and press vertically until it clicks.
*If the lock does not fit, please ensure that the lock number is correct. The dial on the lock could have changed from the correct number.
*After that, the lock will only be unlocked using the set number combination, so please be careful not to forget the unlock number.
If you want to change the number again, please make sure to match the dial with the unlock number and then follow the instructions above. If the numbers differ, the unlock number cannot be changed. (You cannot complete step 2.)

Padlock type

*The keyhole in the lock is used by airport inspectors to unlock the suitcase; no key is included with this product.
*When the product is shipped, the unlock number is set to "0-0-0".

*Illustrations are for reference only; the shape may differ from the actual product.

Dial lock type

How to change the unlock number

*After that, the lock will only be unlocked using the set number combination, so please be careful not to forget the unlock number.
If you want to change the unlock number again, please match the dial with the unlock number. If the numbers differ, the unlock number cannot be changed. (You cannot complete step 3.) *The actual shape of the lock may differ slightly from the illustration.

If you have forgotten your dial lock number or cannot unlock it.

The dial number can be changed to any of the 1000 numbers from 000 to 999.
*The initial setting is "0-0-0".
If you do not know the number and your suitcase will not open, you will need to try 1000 different numbers ranging from 000 to 999.
Please note that if the lock itself is damaged, even if you use the correct dial number, you may be unable to unlock it.
In that case, please contact us via the inquiry form below.
Click here for the repair inquiry form.

Click here for the repair inquiry form.

How to open a zipper type suitcase

Padlock type

*The actual shape of the lock may differ slightly from the illustration.

Dial lock type

*The actual shape of the lock may differ slightly from the illustration.

Warranty Repair

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Services within Japan

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For eligible suitcases sold on this website, we will provide a free repair guarantee for one year from the date of shipment.
If a problem arises during normal use, our maintenance department will repair it free of charge.
Do not worry about after-sales services such as repair after purchase.

About eligible products

Products that qualify for a one-year warranty will have "one year warranty" written on the product page.
For eligible products, a "one year free repair" tag will be attached to the suitcase. It is attached to the product itself, so please be sure to check it when you receive the product.
Please bring this warranty card with you and contact the repair contact number listed below to make a repair request. We will repair the product free of charge for one year from the date of shipment.

Please note that if you lose your warranty card, we will be unable to accept your request.

Repair inquiries

Repair for products purchased on this website

Kyowa Co., Ltd.

Business hours	9：00am～12：00pm 13：00pm～17：00pm (Except for Saturdays, Sundays, holidays, and year-end and New Year's holidays.)
TEL	0120-415-991 *Follow the voice guidance and press number 4.
MAIL	info@kyowa-bag.com

*Please inform us that you are requesting a repair for a suitcase purchased from HIDEO WAKAMATSU's online shop.

Repair for products purchased outside of this website

Click here for the repair inquiry form.

*We are currently receiving a large number of inquiries and are having difficulty reaching out by phone.
Please contact us via the contact form.
We will respond in order.
・Depending on the content of your inquiry, we may respond to you by a method other than email.
・Depending on the content, it may take some time for us to respond.

Repairs in the following cases will not be paid or cannot be repaired, even if the product is covered by the one year free repair warranty.

・Repair of main body part (shell part)
*This part is not repairable and is not covered by the warranty.
・Zipper repair
*Repairs may be available for a fee. In that case, we will provide you with an estimate and obtain your approval before proceeding with the repair.
・Products with expired warranties
・Damage or failure caused by intentional or incorrect usage
・Damage or failure due to extreme load
・Damage or malfunction that happens when the item is left on a plane, train, or other type of transportation facility (*)
・Damage or malfunction due to repair or modification by the customer
・Damage or malfunction due to natural disasters such as fire, flood, earthquake, or lightning.
・Material-related changes in appearance or aging during use (scratches, dirt, wear, discoloration, etc.)
・If you lose your warranty card
・When consumables need to be replaced
・Failures and damage caused by improper handling such as dropping during transportation or movement after purchase
・If there is a mistake in use or if the product is modified, adjusted, or replaced.

(*) Regarding damage caused by transportation

If your suitcase is damaged during transportation by the agency you used (air, ship, courier, etc.), you may be entitled to compensation from each.
If you discover a problem after receiving your suitcase, please contact the appropriate transportation personnel right away
Please note that once a certain amount of time has passed, you may no longer be eligible for compensation.

If you leave your suitcase on an airplane, make sure to check it for damage when you pick it up at the turntable at the arrival airport.
In the event of damage, please contact the airport counter and obtain a "Certificate of Damage" issued by the airline.
In this case, you can receive compensation from the airline (repairs will be carried out at the retailer after returning to the country, and the costs will be borne by the airline).
However, please note that if you do not obtain this "Certificate of Damage", you will not be able to receive compensation from the airline.

5 year warranty for wheel

Depending on the product, we provide a 5-year warranty on wheels.
We will provide a one-time free wheel repair service for 5 years from the purchase date. Please refer to the product page for a list of eligible products.

*If your suitcase becomes difficult to move due to a malfunction or wheel wear during normal use, we will repair it for free, including the cost of the parts.
*Customer will be responsible for the one-way shipping fee when sending the product for repair.
*Please send the warranty tag along with the repaired item.
*Warranty is limited to one time use for 5 years from the date of purchase.